Privacy, Shipping & Returns

Privacy Policy

Last updated: October 16, 2026

This Privacy Policy describes how Yumesato Limited ("Yumesato", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, make a purchase from yumesato.co.nz (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

We may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, and protect our rights and the rights of our customers.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent us from processing your order or responding to your enquiry.

We may also automatically collect certain technical information about your interaction with the Services, including device information, browser information, information about your network connection, and your IP address.

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Cloudflare, which provides website hosting, delivery, security and automated abuse-prevention services, including Turnstile.
• Stripe, our payment processor, which collects and processes payment information to fulfil your orders.
• Resend, which processes enquiry and order information to deliver website emails on our behalf.

Stripe processes payment information in accordance with its own Privacy Policy. Information about Cloudflare’s privacy practices and Resend’s privacy practices is available on their websites.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services, including to process payments, fulfil orders, send notifications related to purchases, arrange shipping, and facilitate returns or refunds.

Security and Fraud Prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

Communicating with You and Service Improvement

We use your personal information to provide customer support and improve our Services.

This is in our legitimate interests in order to be responsive to you, provide effective services, and maintain our business relationship with you.

Website Hosting and Cookies

Our Site is hosted using Cloudflare.

Cloudflare may process technical information, such as IP addresses and connection data, to provide website functionality and security.

Our Site may use cookies or similar technologies necessary for the operation and security of the website. We also use browser session storage to remember your age confirmation during your visit.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls.

Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some features of the Services to work incorrectly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for order fulfilment, business operations, legal compliance, and other purposes described in this Privacy Policy.

Such circumstances may include:

• With vendors or third parties who perform services on our behalf, including Cloudflare for website hosting and security, Stripe for payment processing, Resend for email delivery, and delivery providers for shipping orders.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties.
• When required to comply with applicable legal obligations, enforce applicable terms of service, or protect our rights and the rights of our customers.

We do not sell your personal information.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites.

Children’s Data

Our Services involve the sale of alcoholic beverages and are intended for adults aged 18 years and over.

We do not knowingly collect personal information from children.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

How long we retain your personal information depends on factors such as whether we need the information to fulfil orders, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights

Under the New Zealand Privacy Act 2020, you have rights in relation to your personal information, including:

• Right to Access: You may request access to personal information that we hold about you.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Privacy Complaints: You may contact us if you have concerns about how we collect, use, store or disclose your personal information.

We may need to verify your identity before responding to a request.

We will respond to requests in accordance with applicable law.

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Privacy Commissioner.

International Data Transfers

Please note that some third-party service providers, including Cloudflare, Stripe and Resend, may process or store personal information outside New Zealand.

Any international disclosure of personal information will be handled in accordance with applicable New Zealand privacy requirements.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at:

Shipping

We ship within New Zealand only, using Post Haste. The same shipping rates apply to the North Island, South Island and rural addresses. There is no rural surcharge.

Product prices and shipping charges include GST. There is no store-imposed limit on the number of bottles per order.

You can review shipping and the total amount on the product page before continuing to secure payment with Stripe. The delivery address and contact details are collected during checkout.

The buyer and the person receiving the order must both be 18 years of age or over.

Refunds & Returns

If your order arrives in poor condition or damaged in any way please contact us immediately and we will put it right at no cost to you.

The taste of spirits and liqueurs is subjective and as such we do not offer returns for any products that do not meet your expectations in terms of taste or aroma.

Cancellation of order. Orders cannot be cancelled after processing and shipping has occurred.

Nothing in this policy limits any rights you may have under the New Zealand Consumer Guarantees Act 1993.

Contact

Masako Fisher
Phone: 021 263 8202
Email: masako.f@xtra.co.nz